Terms & Conditions – Figaura

Welcome to Figaura. By accessing or purchasing from our website, you agree to the following Terms & Conditions.
Please read them carefully before using our services.

1. General Information

Figaura (“we”, “our”, “us”) operates this website to provide premium collectibles including die-cast cars, Hot Wheels, action figures, anime merchandise, décor items, and accessories.
By using our website, you accept these Terms & Conditions and agree to follow all rules and policies listed on this site.

2. Eligibility

By using this website, you confirm that:

  • You are at least 18 years old, or using under parental guidance

  • You are legally capable of entering a purchase contract

  • You will use the website for lawful purposes only

3. Product Information

We aim to provide accurate product details, images, and descriptions. However:

  • Colors may slightly vary due to lighting or screen display

  • Limited edition products may sell out fast

  • Prices and availability can change without notice

4. Orders & Payments

Once you place an order:

  • You agree to provide accurate billing and shipping information

  • Orders may be cancelled if details are false or suspicious

  • Payment must be made through accepted online methods (UPI, Cards, Wallets, etc.)

  • Order confirmation does not guarantee shipment if stock issues occur

If an order is cancelled from our side, you will receive a full refund.

5. Shipping & Delivery

  • Shipping time depends on your location

  • Delays caused by courier partners, weather, or public holidays are not in our control

  • Incorrect address provided by the customer may cause delays or failed delivery

  • Once the product is shipped, tracking details will be shared

6. Return & Refund Policy

Returns & refunds are handled under our Return & Refund Policy, available on the website.
By placing an order, you agree to follow the terms of that policy.

7. Cancellations

  • Orders can be cancelled only before shipment

  • Once shipped, the order cannot be cancelled

  • Cancellation requests must be submitted through email or WhatsApp

8. Pricing & Taxes

All prices shown on the website are inclusive of applicable taxes unless stated otherwise.
Prices may change at any time without prior notice.

9. Intellectual Property

All content on this website, including:

  • Images

  • Logos

  • Product descriptions

  • Designs

  • Graphics

  • Brand name “Figaura”

is the property of Figaura.
You may not copy, reproduce, modify, or use our content without permission.

10. Prohibited Activities

You agree NOT to:

  • Use the website for illegal activities

  • Try to hack or misuse the website

  • Upload viruses or harmful software

  • Copy, resell, or misuse website content

11. Limitation of Liability

Figaura is not responsible for:

  • Delays caused by third-party couriers

  • Misuse or mishandling of products after delivery

  • Damages caused by incorrect installation or use

  • Losses due to incorrect or incomplete customer information

We provide products “as available” without guarantees beyond product description.

12. Third-Party Services

We may use third-party services like Razorpay (payments) or courier partners.
We are not responsible for issues caused by third-party platforms, but we will assist you whenever possible.

13. Changes to Terms

Figaura may update these Terms & Conditions anytime.
Updates will be posted on this page — customers are encouraged to review regularly.

14. Contact Us

If you have any questions regarding these Terms & Conditions, please reach us:

Email: contact@figaura.com
WhatsApp: +91 7052322849

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