Refund & Cancellation Policy – Figaura

We are a customer-centric organisation, and our top priority is to ensure that every customer is happy with our products and services.
If you are displeased with the product you received, we may offer a refund — but only if the reason is genuine and proven after proper investigation.

Before purchasing, please read the product descriptions and details carefully.
We provide accurate and authentic information for each item listed on our website.

Cancellation Policy

Once an order is placed, it cannot be cancelled.
All purchases are considered final.

No Exchanges

We provide complete details, descriptions, and images of each collectible with utmost accuracy.
If you need any clarification before buying, you may contact us.
However, once a purchase is made, we do NOT accept requests for exchange under any circumstances.

Refund Policy

We do not accept returns unless:

 The product is received in open, tampered, or torn packaging

(visible damage to the shipping box or broken seal)

 or the product is severely damaged during transit

(but ONLY if the packaging shows visible damage at delivery time)

If the outer packaging is visibly damaged, the customer must refuse the delivery.
Once the package is accepted, Figaura will not be liable for any damages found later.

 Manufacturing Defects

If a product has a manufacturing defect, the customer must contact the manufacturer,
as they hold responsibility for such defects.
Figaura is not liable for manufacturer-related issues.

Mandatory Unboxing Video Requirement

To support refund claims, the customer MUST record a single, continuous unboxing video clearly showing:

  • The sealed package

  • Shipping label

  • Opening the box

  • The product condition

This step is mandatory for refund eligibility.

 Important Note

If no unboxing video is recorded, the order is NOT eligible for refund — even in case of damage or defective items.
The video must be a single shot, without cuts, edits, or pauses.

This requirement helps us process claims fairly and maintain customer safety and trust.

Refund Process

If your return request is approved:

  1. Send the unboxing video + order details to:
     contact@figaura.com

  2. Once the returned item is received and inspected, we will notify you regarding approval or rejection of the refund.

  3. If approved, your refund will be processed to your original payment method within a few business days.

Legal Disclaimer

All disputes shall fall under the jurisdiction of Lucknow, Uttar Pradesh courts.

Our Commitment

At Figaura, we ensure that every product is packed, shipped, and delivered with utmost care.
Your satisfaction matters to us, and we work hard to provide a reliable, safe, and fulfilling shopping experience.

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