Shipping policy

At Figaura, we take packing and shipping seriously because many of our products are collectible, delicate, or limited in nature. Our goal is to ensure your order is handled with care from the moment it is placed until it reaches your doorstep.

Order Processing

Orders are usually processed within 1–3 business days after payment confirmation. Processing times may be slightly longer during sale periods, product launches, weekends, or public holidays.

Once your order has been packed and shipped, you will receive a confirmation message with tracking details, if available.

Shipping Methods

We ship using trusted courier and delivery partners to help ensure your order arrives safely and on time. The shipping method used may depend on your location, the size of the item, and the type of product ordered.

Delivery Time

Delivery times vary by location. In most cases, orders are delivered within 3–10 business days after dispatch, but remote areas or courier delays may take longer.

Please note that delivery timelines are estimates and are not guaranteed.

Shipping Charges

Shipping charges, if applicable, will be shown at checkout before you complete your order. Any promotional shipping offer, if available, will be clearly mentioned on the website.

Packaging

We use secure packaging to protect your items during transit. Since many Figaura products are collectible or fragile, we aim to pack each order carefully to reduce the chance of damage.

Tracking

If tracking is available for your order, tracking information will be shared after dispatch. You may use this information to monitor your shipment status.

Incorrect Address

Please make sure your shipping address is complete and accurate when placing your order. Figaura is not responsible for delays, misdelivery, or return-to-sender issues caused by incorrect or incomplete address details provided by the customer.

Delays

Delivery may be affected by circumstances outside our control, including courier delays, weather conditions, holidays, strikes, or regional disruptions. In such cases, we will do our best to support you, but we cannot guarantee exact delivery dates.

Lost or Damaged Packages

If your order arrives damaged, tampered with, or appears to be lost in transit, please contact us as soon as possible with your order details and supporting photos or unboxing proof so we can review the issue and assist you.