Terms of service

Welcome to Figaura. By accessing or purchasing from our website, you agree to the terms below. Please read them carefully before placing an order.

1. Overview

Figaura is a curated collectible and lifestyle store offering products such as Hot Wheels, die-cast cars, action figures, anime figures, decor, posters, accessories, and other collector-focused items. By using our website, you agree to use it only for lawful purposes and in accordance with these Terms of Service.

2. Eligibility

By placing an order on Figaura, you confirm that:

  • You are at least the age of majority in your state or country, or you have permission from a parent or guardian.
  • The information you provide is true, accurate, and complete.
  • You are authorized to use the payment method used for the transaction.

3. Product Information

We aim to display product details, pricing, and images as accurately as possible. Because many of our products are collectible, limited, or handcrafted, slight variations in color, packaging, finish, or appearance may occur. Such differences do not necessarily count as defects.

4. Orders

When you place an order, you are making an offer to purchase the selected items. We reserve the right to accept, refuse, cancel, or limit any order at our discretion. Reasons may include product availability, suspected fraud, incorrect pricing, or other issues related to order processing.

5. Pricing and Payment

All prices are shown in the currency displayed on the website and may change without notice. Payments must be completed through the available checkout methods. We use trusted payment processors and do not store sensitive payment details such as full card or bank information.

6. Shipping and Delivery

We make every effort to dispatch orders promptly. Delivery times are estimates and may vary depending on location, courier delays, weather, holidays, or other factors beyond our control. Once an order has been shipped, Figaura is not responsible for delays caused by carriers or incorrect delivery information provided by the customer.

7. Returns and Refunds

Returns are accepted within 10 days of delivery, subject to the conditions listed below:

  • The customer is responsible for return shipping costs.
  • A 20% restocking fee applies to approved returns.
  • Final sale items are not eligible for return or refund.
  • Items must be returned in original condition with original packaging and accessories, where applicable.

If you receive a damaged, defective, or incorrect item, please contact us promptly with order details and supporting photos or unboxing proof so we can review the case.

8. Cancellation Policy

Orders may not be cancelled once they have been placed and processing has begun, unless we confirm otherwise in writing.

9. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to the original payment method after deduction of any applicable fees, including the restocking fee where relevant. Processing time may vary depending on your bank or payment provider.

10. Intellectual Property

All content on this website, including text, images, graphics, logos, product descriptions, and design elements, belongs to Figaura or its content partners and is protected by applicable intellectual property laws. You may not copy, reproduce, distribute, or use our content without prior written permission.

11. User Conduct

You agree not to:

  • Use the website for unlawful purposes
  • Attempt to hack, interfere with, or disrupt the website
  • Submit false order information
  • Misuse product images, descriptions, or brand assets
  • Abuse support channels or engage in fraudulent activity

12. Limitation of Liability

Figaura is not liable for indirect, incidental, or consequential damages arising from the use of our website or products, except where such limitation is prohibited by law. Our liability for any claim related to an order will not exceed the amount paid for that order.

13. Privacy

Your use of the website is also governed by our Privacy Policy. We only collect and use customer information as necessary to process orders, provide support, and improve the shopping experience.

14. Changes to These Terms

We may update these Terms of Service from time to time without prior notice. Any changes will take effect once posted on this page. Continued use of the website means you accept the updated terms.

15. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws applicable in Lucknow, Uttar Pradesh, India, and any disputes shall be subject to the appropriate jurisdiction there.

16. Contact Information

If you have any questions about these Terms of Service, contact us at:

Email: contact@figaura.com
WhatsApp: +91 7052322849